How I Work
Transformation,
Not Just
Crisis Management
Crisis is the catalyst. But the real work is what happens through it.
The organisations I work with don't just "get through" difficult moments - they become clearer, stronger, and more aligned. They rebuild trust. They clarify their values. They create structures that serve them better than what they had before.
This is transformation work. It's about helping teams and leaders move through complexity with intention, so they
don't just survive - they evolve.
Here's where
I step in
Immediate Response
A security incident. A sudden closure. A media storm. A boycott. When crisis hits, you don't have time to figure it out - you need clarity, fast.
I assess the situation, align leadership on response strategy, manage internal and external narrative, and help you make clear decisions under pressure.
Typical engagement: 3-7 days intensive, then ongoing as needed
Who this is for: Venues, festivals, and operators facing active crisis
Restoration & Rebuilding
The crisis is over. The media have moved on. But your team is exhausted, the are internal fractures, and you’ve made public promises you now need to deliver on.
This is where most organisations struggle - not in the heat of crisis, but in the aftermath.
I take the reins when the pressure shifts from "put out the fire" to "now what?" I help you implement promised changes, rebuild internal alignment, restore structure, and turn exhaustion into momentum.
This is the work I love most. Crisis response gets you through the moment. Post-crisis restoration is where real transformation happens.
Typical engagement: 1-3 months intensive
Who this is for: Organisations emerging from crisis who need to rebuild and move forward
Preparedness & Prevention
Most venues and festivals don't have a crisis plan. Or if they do, it's a document no one knows how to use.
I work with organisations before crisis hits - auditing vulnerabilities, building (or updating) response plans, training teams, and ensuring you're ready when something happens.
Prevention isn't glamorous. But it's a lot less painful than reacting in real time.
Typical engagement: 1-2 day audit + optional monthly advisory
Who this is for: Organisations that want to be prepared rather than reactive
Restructuring & Transitions
Leadership transitions. Internal restructuring. Strategic pivots. These aren't crises, but they require the same skills - aligning leadership, managing stakeholder expectations, navigating the human side of change.
I work with senior teams through planned organisational change, ensuring clarity internally and externally.
Typical engagement: 1-3 months project-based
Who this is for: Organisations undergoing significant change
Strategic Advisory & Executive Coaching
Some organisations need embedded support beyond a specific project - ongoing access to crisis expertise, strategic thinking, or leadership coaching.
I offer:
Strategic Advisory for larger groups managing multiple venues or festivals - regular access without needing a crisis to call
Executive Coaching for senior leaders navigating pressure, transition, or building their leadership capacity in high-stakes environments
I'm also open to facilitation work - I've worked with teams who needed structured group sessions to rebuild trust and alignment after crisis. If you're looking for something bespoke, let's talk.
Typical engagement: Monthly retainer or project-based
Who this is for: Leaders and organisations who want ongoing partnership